Shipping policy
Shipping Policy – PurePath
At PurePath, we are committed to delivering your order quickly, safely, and efficiently. Please review the details below regarding our shipping process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
During high-demand periods, processing times may be slightly extended, but we always aim to ship your order as quickly as possible.
Shipping Times
Estimated delivery times depend on your location:
- United States & Canada: 5–10 business days
- United Kingdom & Australia: 6–12 business days
- International Orders: 7–15 business days
Please note that these are estimated delivery times and may vary due to customs delays, carrier issues, or unforeseen circumstances.
Shipping Costs
We offer:
- Free Shipping on orders over $X (optional – adjust if needed)
- Standard shipping rates are calculated at checkout based on your location
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 2–5 days for tracking information to update in the system.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at support@purepathusa.com
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will investigate with the shipping carrier. While we cannot guarantee carrier performance, we will always work to resolve the issue.
Customs, Duties & Taxes
For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding your shipment, feel free to reach out to our support team:
Email: support@purepathusa.com
Hours: Monday – Friday, 9AM – 5PM (EST)